Transforming Leadership. Restoring Performance. Protecting Revenue.
Purpose
This case study outlines some typical stages and techniques involved in a coaching engagement, from initial assessment to intervention and outcomes. This can be valuable for understanding the practical application of coaching methodologies.
Names have been changed to protect the identity of my clients.
The Challenge
Dune Solutions Technology Delivery division was facing critical performance risks. Micromanagement, blame, conflict, and absenteeism were eroding team effectiveness, delaying major upgrades, and putting multi-million-dollar client relationships at risk.
Our Response
Through a comprehensive root cause analysis, we leveraged our bespoke Performance Potential Matrix and in-depth performance audits. This initial phase allowed us to pinpoint specific areas within the organization that were ripe for development through coaching.
Performance Potential Matrix
Individual Leadership Coaching
- Targeted one-on-one coaching to build self-awareness, accountability, and empower leadership behaviours.
- Shifted leaders from control to trust-based management styles.
Team Coaching and Development
- Reset team norms around trust, collaboration, and shared ownership.
- Introduced conflict resolution skills and alignment on common goals.
Reduced absenteeism and internal conflict.
On-time delivery of critical software and hardware upgrades.
Improved client satisfaction and protected key revenue streams.
Stronger leadership bench through internal promotions and increased employee engagement.
Individual Leadership Coaching
- Targeted one-on-one coaching to build self-awareness, accountability, and empower leadership behaviours.
- Shifted leaders from control to trust-based management styles.
Team Coaching and Development
- Reset team norms around trust, collaboration, and shared ownership.
- Introduced conflict resolution skills and alignment on common goals.
Reduced absenteeism and internal conflict.
On-time delivery of critical software and hardware upgrades.
Improved client satisfaction and protected key revenue streams.
Stronger leadership bench through internal promotions and increased employee engagement.
Business Impact
Through focused coaching at individual and team levels, Dune Solutions transformed toxic leadership behaviours, rebuilt performance culture, and safeguarded client trust and profitability.
Bottom Line
Tackling toxic leadership requires consistent action at every level. By building self-aware leaders, high-trust teams, and a culture that values people and performance equally, organisations can protect profitability, service delivery, and reputation — and drive real, sustainable success.